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Hi folks. I’m back from 6 weeks on the road. When I got home I found a problem that maybe some of you can diagnose.

I powered up the Netgear N600 wireless router but couldn’t connect. I saw the nicknames I had assigned to the two bands and the ethernet cable worked fine so my internet service was OK but the wireless wouldn’t load. I did soft reboots and went thru all the usual diagnostics, incl attempts at ethernet login to the router’s IP address but all I got was Page Not Found, on several browsers. Out of desperation I did a hard factory reset. That got me running on both 2.4 and 5 GHz bands, but there was no security.

Netgear has notorious poor customer support and even that seems to cost a bunch once the 3 month grace period passes. Before I try them I thought I’d ask this forum. Any experiences here? If this fails what’s a good replacement router? Amazon likes Netgear but I’d rather not.

Thanks


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I see the manual is easy to get from the internet for that model. Did you go from your computer to the router via a hard wire line when trying to open up the control menu pages?
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Yes, directly from my older MacBook Pro (which has the ethernet port) to the router. I tried several of the possible IP addresses, incl the one that is indicated from my system 192.168.1.1 - in the URL line and the other usual searches from the search field.
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I started form scratch this morning. Shut everything down and did another factory reset on the router. Fired up only the MacBook Pro with its ethernet cable connection. Did the IP address attempt. Same result of page could not be found, diff wording for diff browsers. What WAS available were some commercial sites that linked to this search but seemed to want to sell me something. So, no progress.
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Did you disconnect the router from the WAN (Internet)?  I am not familiar with Netgear, so take with a grain of salt.

If you are comfortable flashing something and the possible issues after the fact, i.e. needing to search the net for answers, then you might want to look into DDRT (and I believe there is another one also) to change the operating system on the router.  Even if you need to buy a new router, you might want to get one that is compatible with the alternative operating systems.  I use a Lynksys router that has been flashed and will only use flashed routers.  Especially since I have read how full of holes a lot of the routers operating systems are.

Hope you get it figured out.
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I would spend more time looking through the manual before giving up and getting a different unit. Check out the thought on page 27 for example about security setup.
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Thanks for the tips. I’ll keep working on this with your ideas. But I did order a discounted Linksys N600+ from Amazon. If I solve the Netgear I can use the Linksys at the family home.


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Have you tried anything besides the Macbook direct wired to try and get in to the router? Running an old Netgear N150 here. Even with a power outage etc you should be able to get in or at least get a login screen. By the way everything here is running Winblows.
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I've got an hp Notebook also. I'll try that later. Thanks.

BTW should I be looking for an installation CD or should all this be possible with just the ethernet cable?

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no, if you have the cd throw it away.

what is the exact model number? (should be labeled on the bottom)

unplug all cables from the router..ALL cables.

then plug in just the power cable and do a factory reset.

after the router boots back up from the factory reset, plug in an ethernet cable to a LAN port (not the WAN port) on the router and plug the other end into your macbook.

next open up terminal.app on your macbook and run the following command and post ALL the output:
ifconfig


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If I understand correctly, the router is working well enough to get you to the internet, but won't let you get to the setup screen?  If that's true, then it seems like it must be on the same subnet as your computer.  In the event that the router might have changed to another default subnet (and your computer might be in dynamic IP mode and picked that up), did you try that alternate way of getting to the login page, ie http://www.routerlogin.com ?
   If I understood wrong, and it wasn't getting you to the internet, then did you try putting your computer in dynamic IP mode (if it's not there already), and reboot the computer.  I usually use static IP#s, but when I have router problems, and can't connect to the router, I put the computer in dynamic mode, and this usually works. 
   I had been using an old netgear N300 up until a couple months ago, which I think is similar, and that's worked for me.
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(The following was written before I saw merkin’s post, which I will address in a while)

The hp Notebook gave no different results. So not a laptop brand issue.

boblop, I’ve been spending time with the manual as you suggested. All the router lights are in order incl a steady power light so no firmware corruption. But the WPS button (security enabler) does not make any difference. I push it but no blinking green, whether the MacBook Air network system pref is on screen or not. The WLAN is on, for both 2.4 and 5 GhZ bands. Might this indicate a hardware failure? 

My internet provider verified that the MAC address is in order so there’s proper service to my router.

Given these results, any further advice?

Thank you.


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Quote:
Originally Posted by wejones
If I understand correctly, the router is working well enough to get you to the internet, but won't let you get to the setup screen?  If that's true, then it seems like it must be on the same subnet as your computer.  In the event that the router might have changed to another default subnet (and your computer might be in dynamic IP mode and picked that up), did you try that alternate way of getting to the login page, ie http://www.routerlogin.com ?
   If I understood wrong, and it wasn't getting you to the internet, then did you try putting your computer in dynamic IP mode (if it's not there already), and reboot the computer.  I usually use static IP#s, but when I have router problems, and can't connect to the router, I put the computer in dynamic mode, and this usually works. 
   I had been using an old netgear N300 up until a couple months ago, which I think is similar, and that's worked for me.


yes, I have internet, just not protected. I'm wide open to the neighborhood. I did try that address (is it .net or .com?) but with the same result. I will try merkin's advice.

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merkin:

The Model is WNDR3700v3. Yes, I use the WAN port for the modem ethernet input. There are 4 LAN ports that are meant for connecting devices, one of them being my laptop.

I did all your reconnections but no diff result.

Your suggestion of: “next open up terminal.app on your macbook and run the following command and post ALL the output: ifconfig” seems to be for a Window-based system. Does this translate to a Mac?

I’ve got my NPR engineer buddy coming by tomorrow. He’ll try his tricks out. Thanks for the ideas guys.


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Reply with quote  #15 
Does your internet still work with the ethernet cable after doing the the factory reset? Seems your wifi started working but I did not see where your ethernet was still working.

Did you assign a static ip address on another network on your laptop when you were using the the set up in your router before you went away?

Make sure you are getting a dynamic ip on your laptop.

From here it seems your laptop may be on a different network which is caused by setting a static ip.

If you can install nmap on your laptop this command will see what devices on your 192.168.1.0.24 network.

nmap -sP 192.168.1.0/24          # Run this using the ethernet cable and then try the wifi and see if they differ

Code:

[ray@arch ~]$ nmap -sP 192.168.1.0/24
Starting Nmap 7.50 ( https://nmap.org ) at 2017-07-11 16:47 CDT
Nmap scan report for 192.168.1.1
Host is up (0.0022s latency).
Nmap scan report for 192.168.1.248
Host is up (0.00033s latency).
Nmap done: 256 IP addresses (2 hosts up) scanned in 4.18 seconds
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