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j4cub1941

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Posts: 30
Reply with quote  #1 
I just wanted to take a minute to brag on Linkbox tech support. I have run into 2 situations on my linkbox 8000 local where I needed tech support and I have to say that they are Great! Very courteous, almost instant email response and solid quick service. I hope other receivers have this kind of support. It is becoming a lost art these days and it is good to see. Also a quick good word on Norsat lnb service. I had a 5150 fail recently under warranty. I shipped it to them in Canada and within 2 weeks a shiny new one was here in the mail. Another solid company that stands behind their product.
RickCaylor

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Reply with quote  #2 
Thanks j4cub1941.  Always good to get feedback on companies that we use to supply products.  Both of those companies have been good to work with for us.

Rick

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gittist

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Posts: 81
Reply with quote  #3 
All too often all you see are complaints, and I'm guilty of posting them also.  Jcub1941 is right. The few times I've sent emails to the Linkbox customer service I've received a reply the same day or no later than the next working day.  It may not have been what I wanted to hear, but they replied.
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LinkBox 9000i, Winegard DS3100 1-meter dish, STAB 120 motor.
Dc2tracker

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Posts: 369
Reply with quote  #4 
Quote:
Originally Posted by gittist
All too often all you see are complaints, and I'm guilty of posting them also.  Jcub1941 is right. The few times I've sent emails to the Linkbox customer service I've received a reply the same day or no later than the next working day.  It may not have been what I wanted to hear, but they replied.
Ill concur

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Fellow Members, your posts are welcome here! Do not worry about posting everything perfect. Different receivers and LNB's will give you different Frequencies and Symbol Rates. Some set top boxes, PCI cards and USB receivers, Do Not Require all of the same information that others may need. It is not Required to post everything that others may need to tune in a feed. It is just most important to share the find. We can always adjust the Frequency and Symbol Rates and try the various Modulations and FEC's on our own receivers until we get a lock and then give a polite reply with what works for your receiver, as that information might help others as well. We all appreciate the efforts and energy of the Posters!

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