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wbarrett

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Rick

Any feedback on getting the firmware on this box updated? Not being able to watch HD and high bitrate signals is pretty disappointing. At the $153 price point I do not think the expectation that the box would display at least as well as a receiver at half that price is unreasonable.

Just getting the display capability fixed would move this box from my closet to being one of my favorites.

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Bill

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4 tuner Vu+ Duo2 running OpenVIX Apollo with MetrixHD skin ... AzBox Premium Plus for 4.2.2 ... Amiko Nano HD ... SYNOQ SR1
RickCaylor

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Hi Bill,

Sending yet more recorded streams and as well as regular recorded content via UPS on hard drive to DMSI to send to the engineers.  The engineers have said that all of the previous recordings that were ftp'ed to them, have had to many errors for them to work with, while I have recorded and sent streams this way many times in the past to other companies and never had the problem.

I know that Tim still wants to get the playback issues resolved, so I am still hopeful that they will find the fix via software.  Once the video playback of some of the HD channels and High Bit rate feeds is fixed, then there are still a few other suggestions I would like to offer as well that I think would help to make it a better unit for the hobbyist's, but have to get the playback issues fixed first.

Still loving it for blindscanning though.

Thanks,

Rick

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wbarrett

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Thanks Rick.  I agree that the blind scanning is world class for the SYNOQ.  It is fast and accurate. 

Playback though is a mystery as to why it is so bad in such a well made box. It looks like the box just cannot keep up and the data stream runs ahead of the ability to process it.  I trust it is not a hardware issue.

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Bill


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Art1

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yes the blind scan is nice and fast. But I still use all my other receivers too for even multitask scanning
satbob2000

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Reply with quote  #5 
It's sad to see DMSI putting out products that seem like there not ready for market. Does anyone know whats going on down there? I bought a few lnbfs and they all went bad in just a few months. There brackets break like candy now. The SR1 is good at Blind Scanning but with the known issues of the novatek chipset why would they even think about bring something over with known issues? I don't understand!!!

Any news on a update?
 
wbarrett

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Rick.... Any word from DMSI at all?

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Bill

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RickCaylor

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I asked yesterday and was told that they still had nothing back from the Engineers.  I sent an external hard drive with lots of recorded streams, as they were telling me the streams that we FTP'ed to them were corrupted.  Still hoping for something, but nothing relased to me yet that fixed the stuttering on some of the S2, Hit Bit and HD feeds.  Not asked for other changes, as they don't matter unless or untill the unit can play the same signals smoothly as other receivers in the same price range.  

Thanks,

Rick

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techjunkie02

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Reply with quote  #8 
Just to add to the discussion...

The X2 Premium and the GeosatPro HDVR1200 both use the same chipset as this SR1. Do those receivers also have the same issues? If not, maybe the company(DMSI) could look at the firmware from one of those, and see if it'll help them, but I would hope and suppose they've already looked into such obvious things.

Hate to see it end-up abandoned like the Traxis DBS6000HD was!

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RickCaylor

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The engineers for this receiver have not been able to work with any of the content I have provided for them.  I am told that the receiver is working fine in the rest of the world with no reported issues like what we have here in the US.  This is not the first time we have heard that.  Yes, we know we have many different types of signals here that present a challenge for many receiver companies that want to market their units here.  Some of those companies have been able to work with the streams provided and in turn, offered new firmware that fixed many issues that we were having.

We had sent an external hard drive with many actual recorded streams of content and .ts streams and the engineers for this receiver have not been able to work with them.  They said content is missing, even though I have sent many of the same types of streams to receiver manufacturers before.  They have reached out one more time and have sent me a King Kong Meter, which is a really nice unit, and asked me to record some streams using it and supply back to them.  So we will give it another attempt.

I did receive a software update, but it did not fix the playback issues that we are having on some of the feeds.  So while the attempted fixes have not worked, I am still glad that they are at least willing to give it one more try.

I will certainly let everyone know what we hear back, after we record some new content over this weekend and send back to them.

Thanks,

Rick

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Art1

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Reply with quote  #10 
Quote:
Originally Posted by RickCaylor
The engineers for this receiver have not been able to work with any of the content I have provided for them.  I am told that the receiver is working fine in the rest of the world with no reported issues like what we have here in the US. 


isn't this a US model??   Been that the SR1 international model uses a different firmware altogether that is not compatible with the US one, how can the engineers say its ok ???  Makes no sense to me.

Example: The German SR1 uses a firmware that will not load in the US model and vise versa. I have tried personally and also asked a German user to load the US firmware into his and it did not take it.

So the international model works OK to the engineers eyes and the US model is left in the dark??  I am starting to regret this purchase for lack of interest/support from DMS International to say the least. [mad]

Nothing personal with you Rick of course [wave],  Just my honest opinion/comments.
RickCaylor

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Reply with quote  #11 
I don't think the International users have some of the same types of feeds that we are having the buffering or stuttering on.  

I don't know the differences in the firmware and why they won't load into the US versus the International units.  I personally don't think that is where the problem is.

We just need the receiver to play the feeds as good or better than comparable receivers.  I don't know why the engineers cannot work with the streams we have provided, but then I am not an engineer.  I just try and provide what I can to help when it is asked for so hopefully we all get better equipment in the long run.

DMSI is interested and that is why they asked for another attempt, since that is what the engineers asked for.  DMSI has been a leader for the N. American market for Free To Air products.  They brought the first blind scan receiver to the US market.  I am still a strong supporter for DMSI.  I purchased my very first FTA Zinwell receiver from them many years back when working for another dealer and they were my first supplier when we started our business and could not afford to stock anything and they would drop ship for us.  So I will not have bad things to say about DMSI.  Yes, I am disappointed that the receiver is yet to be able to do all that we would like, but it is not the first time that this has happened and it will not be the last.

I tried to make it very clear to folks that when I offered it, that there was testing to be done.   If you regret your purchase of the unit, then send it back and I will give you your money back!

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ka6tya

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Reply with quote  #12 
The firmware in my receiver is GZ1403007_11.2.r33398_su.ssu

Is this the latest firmware?

If not where can same be obtained?
Art1

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Reply with quote  #13 
Quote:
Originally Posted by ka6tya
The firmware in my receiver is GZ1403007_11.2.r33398_su.ssu

Is this the latest firmware?

If not where can same be obtained?


I think that was the last one for this unit.
ka6tya

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Reply with quote  #14 
Any new firmware update since the above version?

Art1

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Reply with quote  #15 
Dont think so as the last comment was from 2/18
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